IoT Technical Support Engineer, Senior
Core
Senior IoT Technical Support Engineer providing L2/L3 troubleshooting for ThingWorx platforms and industrial connectivity solutions for customers in Japan.
Role type
Senior IC IoT Technical Support Engineer
Builds
High availability of ThingWorx application services and industrial IoT integrations
Domain
Industrial IoT / Manufacturing Automation
Deliverable
client delivery
Required skills
ThingWorx Platform (entities, mashups, services, data models), Industrial connectivity protocols (Kepware, OPC-UA, Modbus, MQTT, REST APIs), IoT gateways and edge devices, Networking (TCP/IP, firewalls, VPNs), Database management (PostgreSQL, MS SQL Server, Azure SQL), Basic scripting (JavaScript, Python, Java)
Preferred skills
ThingWorx Certified Developer/Support Engineer, Manufacturing/IoT environment experience, Consulting/Technical SE background, Project management, Korean language
Technologies
ThingWorx, Kepware, KEPServerEX, OPC-UA, Modbus, MQTT, REST APIs, PostgreSQL, MS SQL Server, Azure SQL, JavaScript, Python, Java
Responsibilities
Diagnose and resolve industrial connectivity and IoT gateway issues, Perform root-cause analysis and propose permanent fixes, Respond to technical inquiries via phone/email/web, Document issue resolutions and SOPs, Conduct product demos and training sessions, Collaborate with developers and architects to verify bugs
Seniority
Senior, hands-on IC
