Support Engineer (f/m/d)
Core
Handle complex technical issues in motion control and provide reliable customer service within industrial environments.
Role type
Senior Support Engineer (Motion Control)
Builds
Industrial automation solutions, motion control systems, and machine automation technologies
Domain
Industrial Automation / Motion Control / Mechatronics
Deliverable
client delivery
Required skills
Systematic fault analysis, issue reproduction, cross-functional collaboration, technical documentation improvement, industrial automation troubleshooting, motion technology knowledge, drive system configuration, holistic system understanding (software/hardware/app)
Preferred skills
Experience with function blocks, motor motion sequences, various drive families
Technologies
Motion control systems, drive families, function blocks, system configuration tools
Responsibilities
Independently handle product-related inquiries and provide remote support, analyze international feedback on product quality and usability, identify and resolve issues in machine processes and simulations, collaborate with development teams on motion technology
Seniority
Mid-to-Senior, hands-on IC
