BUSINESS PROCESS ANALYST , SHARED SRV
Core
Drive process optimization and enhancement for internal and external customers, managing stakeholder experience and reducing transactional efforts through efficient processes.
Role type
Business Process Analyst
Builds
Process flow charts, standard operating instructions, SLAs, TATs, and measurement dashboards
Domain
Manufacturing technology / Global Supply Chain Services
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
SAP (CRM, ERP, ECC), MS Office suite, process mapping, SLA/TAT management, change management, data analysis, root cause analysis, automation identification, channel partner management
Preferred skills
Six Sigma Green Belt, Power BI, Engineering degree, Management degree
Technologies
SAP, MS Office, Ecomm, WebUI
Responsibilities
Create process flow charts and standard operating instructions; Define and manage SLAs and TATs for transitioned processes; Analyze data to identify root causes of repetitive issues; Identify and promote opportunities for automation; Coach channel partners on process improvements; Publish timely dashboards; Support in-country teams in tool utilization.
Seniority
Mid-level, hands-on IC
