Manager, Customer Care Applications
Core
Manage the delivery of low-to-medium complexity IT programs and projects to support enterprise platforms, integrating acquired products and processes for diverse customer groups.
Role type
Manager, Enterprise Platforms
Builds
New platform capabilities and integrated products from acquisitions
Domain
Healthcare technology / Biotechnology
Deliverable
production ML models | product features | infrastructure
Required skills
Program and project management, cross-functional stakeholder negotiation, vendor contract and performance management, SDLC and ITIL methodologies, system monitoring and incident management, team supervision and performance review, budget planning, regulatory compliance support (SOX, FDA)
Preferred skills
Agile delivery methodologies, healthcare or biotechnology domain knowledge, experience with Five9, Calabrio, Qualtrics
Technologies
Microsoft Office, cloud-based services, on-premise systems, hybrid environments
Responsibilities
Plan and deliver IT programs, oversee technical capability delivery, negotiate priorities with stakeholders, manage vendor contracts and performance, supervise staff and conduct performance reviews, support systems validation for regulatory compliance
Seniority
Manager, hands-on leadership