Associate Clinical Experience Analyst - Customer Service Representative
Core
Delivers clinical expertise and operational support for medical inquiries and process escalations, acting as a clinical liaison for internal and external customers.
Role type
Associate Clinical Experience Analyst (Customer Service)
Builds
Supports the rare disease customer-facing team for PreventionGenetics
Domain
Healthcare / Clinical Operations / Customer Support
Deliverable
client delivery
Required skills
Clinical knowledge, data analysis, process improvement, documentation, cross-functional collaboration, training development
Preferred skills
None stated
Technologies
Mobile devices, tablets, computers
Responsibilities
Address elevated clinical inquiries, facilitate documentation of unsolicited medical inquiries, create clinical training content, collaborate with lab/pathology teams, monitor inquiry metrics, investigate escalations to identify process gaps
Seniority
Entry-level to Mid-level, hands-on IC