Eligibility Specialist II - TANF
Core
Determines initial and continued eligibility for public assistance programs, specifically focusing on TANF policy, while performing quality control reviews.
Role type
Eligibility Specialist (Social Services)
Builds
Eligibility determinations for public assistance programs
Domain
Social Services / Public Administration
Deliverable
client delivery
Required skills
interviewing, data gathering, evaluating information against standards, explaining program rules, data entry, mathematical calculations, maintaining confidentiality
Preferred skills
conflict resolution, customer service
Responsibilities
Interview clients and assess facts/documentation; Evaluate information and apply allowable standards; Explain eligibility requirements and rights to clients; Review and analyze information for accuracy; Enter data into automated systems; Communicate with clients, co-workers, and agencies