UC Eligibility Agent - Multiple Vacancies
Core
Interview applicants to determine initial and ongoing eligibility for unemployment benefits, evaluate information to establish program eligibility, and resolve claim issues.
Role type
UC Eligibility Agent
Builds
Unemployment benefit determinations and client service
Domain
Public sector / Unemployment Insurance
Deliverable
client delivery
Required skills
Interviewing methods, eligibility determination, policy interpretation, data analysis, report development, hearing testimony, fraud detection
Preferred skills
Customer service, de-escalation, case record management
Responsibilities
Interview applicants to determine initial and ongoing eligibility for program benefits; Evaluate information and apply allowable standards to establish program eligibility; Detect and resolve discrepancies in provided information; Develop reports and testify at hearings to support the State's case; Research and identify possible benefit overpayments; Refer clients to various programs to increase marketability.