Customer Service Lead- Full Time
Core
Leading a retail department to drive sales, manage inventory, and ensure high-quality customer service experiences.
Role type
Retail Department Team Leader
Builds
Retail store operations and customer shopping experiences
Domain
Retail / Outdoor recreation
Deliverable
product features
Required skills
Inventory management, sales goal achievement, staff supervision and training, customer service, merchandising, scheduling, performance evaluation, data analysis, PC-based POS and inventory systems
Preferred skills
Supervisory experience
Technologies
Electronic point of sale, inventory management systems, spreadsheets
Responsibilities
Provide daily direction to department associates, execute merchandising directives, resolve customer and associate issues, coordinate special events, manage departmental sales and inventory goals, conduct staff training and performance appraisals
Seniority
Individual Contributor, supervisory level