Team Lead - Customer Relations
Core
Leading a retail department to drive sales, manage inventory, and ensure high-quality customer service.
Role type
Retail Department Team Lead
Builds
Retail store operations and customer experiences
Domain
Retail / Consumer Goods
Deliverable
product features
Required skills
Inventory management, sales goal achievement, staff scheduling, customer service, product knowledge, performance evaluation, conflict resolution, data analysis, POS system proficiency
Preferred skills
Supervisory experience
Technologies
Electronic point of sale systems, inventory management systems
Responsibilities
Provide daily direction to department associates, execute merchandising directives, resolve customer and associate issues, coordinate staff training and scheduling, maintain inventory accuracy and pricing integrity, coach associates on product knowledge and service standards.
Seniority
Individual Contributor, supervisory level