Service Manager
Core
Supervise and coordinate store employees to ensure prompt, friendly customer service and smooth store operations.
Role type
Service Manager (Retail Operations)
Builds
Customer service experience and operational efficiency for a grocery/retail store
Domain
Retail / Grocery
Deliverable
product features
Required skills
Team supervision, schedule planning, customer service, employee training, inventory management, safety compliance, cash handling, data reporting
Preferred skills
Problem-solving, arithmetic calculations, leadership development
Technologies
POS systems, payroll systems, inventory reporting tools
Responsibilities
Greet customers and resolve issues, manage employee schedules and assignments, train staff on policies and procedures, evaluate employee performance, order and verify merchandise, enforce safety procedures, handle cash transactions and licenses, compile sales and inventory data
Seniority
Individual Contributor, supervisory level