Service Manager
Core
Supervise and coordinate store activities to ensure prompt, friendly customer service and operational efficiency.
Role type
Service Manager (Retail Operations)
Builds
Customer service experience, store operations, team coordination
Domain
Retail / Grocery
Deliverable
product features
Required skills
Team supervision, schedule planning, customer issue resolution, employee training, inventory management, safety compliance, data reporting, cash handling
Preferred skills
Prior retail leadership experience, arithmetic proficiency, conflict resolution
Technologies
POS systems, payroll systems, inventory management tools
Responsibilities
Greet customers and resolve service issues, manage employee schedules and assignments, train staff on policies and procedures, evaluate employee performance, order and verify merchandise, enforce safety procedures, handle cash transactions and licenses, compile sales and inventory reports.
Seniority
Individual Contributor, operational level