Aisles Online Service Lead
Core
Lead and manage daily operations for the Aisles Online department, ensuring accurate and timely order fulfillment while providing direct customer service.
Role type
Service Lead (Retail Operations)
Builds
Online grocery orders and customer service experience
Domain
Retail / Grocery
Deliverable
product features
Required skills
Team leadership, operational planning, customer service, quality control, conflict resolution, employee training, inventory management, vehicle operation
Responsibilities
Supervise and direct Aisles Online employees, resolve customer concerns, maintain quality control and cleanliness, train new employees, manage labor and workflow, handle phone orders, document employee interactions
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