Service Manager
Core
Supervises store operations and ensures prompt, efficient, and friendly customer service in a grocery environment.
Role type
Service Manager (Grocery)
Builds
Customer shopping experience and store operational efficiency
Domain
Retail / Grocery
Deliverable
product features
Required skills
Team leadership, scheduling, inventory management, customer service, safety compliance, sales, cash handling, performance evaluation, merchandising, data analysis
Preferred skills
Problem-solving, arithmetic calculations, market trend awareness, cost reduction strategies
Technologies
Cash registers, computers, calculators, telephones, ordering machines, pallet jacks, box cutters, knives, trash compactors, cardboard balers, fork lifts, delivery vehicles
Responsibilities
Supervise and coordinate employee activities, maintain positive customer interactions, plan and adjust work schedules, evaluate employee performance, train workers on policies and procedures, order and verify merchandise, ensure safety compliance, handle cash registers, recommend cost reduction programs, manage ad and promotional displays
Seniority
Mid-level, hands-on IC