Service Manager
Core
Supervises store operations and ensures prompt, efficient, and friendly customer service in a grocery environment.
Role type
Service Manager (Grocery)
Builds
Customer shopping experience and store operational efficiency
Domain
Retail / Grocery
Deliverable
product features
Required skills
Team supervision, scheduling, inventory management, customer service, safety compliance, basic accounting, merchandising
Preferred skills
Problem-solving, market trend awareness, cost reduction planning
Technologies
Cash registers, ordering machines, computers, calculators, pallet jacks, forklifts
Responsibilities
Supervise and coordinate employee activities, manage work schedules and assignments, handle customer inquiries and complaints, order and verify merchandise delivery, train employees on policies and procedures, evaluate employee performance, ensure safety compliance and accident reporting.
Seniority
Mid-level, hands-on IC