Patient Advocacy Specialist
Core
Engage with patients and families to resolve grievances, provide service recovery, and act as a mediator between patients and clinical staff to ensure excellent service levels and regulatory compliance.
Role type
Patient Advocacy Specialist
Builds
Service recovery processes and patient satisfaction outcomes
Domain
Healthcare / Patient Relations
Deliverable
client delivery
Required skills
Conflict management, Interpersonal communication, Service recovery, Grievance classification, Regulatory compliance knowledge, Patient assessment
Preferred skills
Empathy, Independent work, Creative problem solving
Responsibilities
Respond to patient inquiries via phone, walk-in, or correspondence; Visit patients in person to assess service levels; Mediate disputes between patients and clinical staff; Classify and manage real-time grievances and complaints; Initiate service recovery processes including apologies and escalations; Facilitate lost property recovery.
Seniority
Mid-level, hands-on IC
