Healthcare Call Center Supervisor-Remote
Core
Supervise inbound call center and proactive outreach teams to help members navigate healthcare, focusing on service levels, retention, and satisfaction.
Role type
Senior IC healthcare call center supervisor
Builds
Member experience and engagement for seniors and chronically ill patients
Domain
Healthcare / Insurance (Medicare Managed Care)
Deliverable
dashboards & analysis
Required skills
Team leadership, performance monitoring, quality assurance, scheduling, conflict resolution, Medicare plan knowledge, data reporting
Preferred skills
Bilingual (Vietnamese, Korean, Mandarin, or Cantonese)
Technologies
MS Office
Responsibilities
Monitor and supervise agent performance and behaviors, oversee distribution of daily assignments, support quality assurance via live call monitoring, conduct interviews and onboarding, draft performance coaching plans, complete monthly performance reports
Seniority
Senior, hands-on IC