Service Manager
Core
Supervises store operations and ensures prompt, efficient, friendly customer service in a grocery environment.
Role type
Service Manager (Grocery)
Builds
Customer shopping experience and store operational efficiency
Domain
Grocery retail
Deliverable
product features
Required skills
Team leadership, scheduling, inventory management, customer service, safety compliance, sales, cash handling, performance evaluation, merchandising, basic accounting
Preferred skills
Problem-solving, arithmetic calculations, interviewing, market trend analysis
Technologies
Cash registers, computer, calculator, telephone, FAX machine, ordering machine, fork lift, pallet jack, delivery vehicle
Responsibilities
Supervises and coordinates activities of employees; plans and adjusts work schedules; ensures proper customer service throughout the store; orders and verifies delivery of merchandise; trains workers in store policies; evaluates employee performance; handles cash registers; recommends cost reduction programs.
Seniority
Mid-level, hands-on IC