Service Manager
Core
Supervise and coordinate store employees to ensure prompt, friendly customer service and smooth daily operations across all departments.
Role type
Service Manager (Retail Operations)
Builds
Customer service experience, team productivity, and store operational efficiency
Domain
Retail / Grocery
Deliverable
product features
Required skills
Team supervision, schedule planning, customer issue resolution, employee training, inventory management, safety compliance, cash handling, data reporting
Preferred skills
Leadership development, cost reduction strategies, conflict resolution
Technologies
POS systems, payroll systems, inventory management tools
Responsibilities
Greet customers and resolve service issues, manage employee schedules and assignments, train staff on policies and procedures, evaluate employee performance, order and verify merchandise, enforce safety procedures, handle cash transactions and licenses
Seniority
Mid-level, hands-on IC