Customer Service Representative - Patient Registration
Core
Patient registration and intake at a hospital, collecting patient and insurance information while answering questions and building rapport with patients who may be ill or worried.
Role type
Customer Service Representative (Patient Registration)
Builds
Patient registration data and insurance verification for hospital admission
Domain
Healthcare / Hospital Operations
Deliverable
physical/clinical work
Required skills
Customer service, multi-tasking, typing, phone answering, technology adaptability, compassion, listening skills
Responsibilities
Answer phones and work on computers to intake patient information in a busy environment; Help patients who may be very ill or worried by listening and building rapport; Collect patient and insurance information accurately and quickly; Work quickly in a fast-paced environment on feet assisting patients complete registration.