Business Product Owner (Junior) – Contact Center
Core
Junior Product Owner supporting the execution and evolution of Contact Center tools and daily operations.
Role type
Junior Business Product Owner (Contact Center)
Builds
Contact Center tools and operational solutions
Domain
Manufacturing technology / Contact Center operations
Deliverable
product features
Required skills
Product backlog management, User story creation, Agile methodologies (Scrum/Kanban), Contact Center operations knowledge, CRM/telephony/ticketing tools familiarity, Functional testing (UAT), Operational metrics monitoring (AHT, SLA, CSAT)
Preferred skills
Initiative, Practical approach, Digital product interest, Continuous improvement mindset, Technology project participation
Technologies
CRM, Telephony systems, Ticketing systems, Scrum, Kanban
Responsibilities
Manage product backlog creation, refinement, and prioritization; Translate business and operational needs into user stories; Work with technology teams under Agile methodologies; Follow up on developments and ensure progress; Maintain contact with operations (agents, supervisors) to understand needs; Participate in functional testing (UAT) and solution validation; Identify quick improvements impacting daily operations; Support monitoring of basic operational indicators.
Seniority
Junior, hands-on IC