Process Manager - Customer Fulfilment
Core
Drive end-to-end process excellence, mitigate risk, and optimize supplier performance for customer communications, card issuance, and incoming mail processes.
Role type
Senior Associate Process Manager (Customer Fulfilment)
Builds
Resilient, compliant, and continuously improving operations for customer communications, card issuance, and incoming mail.
Domain
Financial Services / Banking Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Risk management, Supplier performance management, Process improvement methodologies (Lean, Six Sigma, Root Cause Analysis), Change leadership, Stakeholder engagement, Strategic advisory
Preferred skills
Attention to detail, Strategic prioritisation, Influential collaboration, Strong judgement
Responsibilities
Design and implement robust preventative and detective controls, Manage supplier performance to ensure service continuity, Identify and implement impactful process solutions, Assess impacts of change initiatives, Partner with cross-functional stakeholders to resolve process breakdowns, Provide strategic guidance on process design and operational strategy