Workforce Manager
Core
Strategize for Workforce Management (WFM) supporting Workforce Canada, driving operational efficiency through forecasting, budgeting, capacity planning, and reporting.
Role type
Senior Workforce Manager (Strategic & People Leadership)
Builds
Optimal staffing, workload distribution, and operational efficiency for Workforce Canada
Domain
Financial Services / Contact Center Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Workforce Management principles, forecasting methodologies, capacity planning models, data-driven decision-making, budget management, team leadership, stakeholder influence, Excel proficiency, WFM platforms/tools
Preferred skills
None stated
Technologies
Excel, Sheets, WFM platforms/tools
Responsibilities
Develop and implement annual WFM plans including budgeting and long-term forecasting; analyze workforce trends and inspect data accuracy to optimize staffing; conduct audits for compliance and identify process improvement opportunities; lead a team of WFM managers/professionals including hiring, performance reviews, and scheduling; maintain cross-functional partnerships to influence workforce availability and service delivery.
Seniority
Senior, hands-on IC with people management