Senior Business Manager, In-person Experience Strategy
Core
Lead a team to develop customer experience measurement infrastructure, drive in-store experience improvements, and manage strategic projects for cafes and branches.
Role type
Senior Manager, Experience Strategy (Retail Banking)
Builds
Customer experience measurement infrastructure, in-store experience initiatives, strategic projects for physical locations
Domain
Retail Banking / Customer Experience
Deliverable
product features
Required skills
Strategic leadership, P&L accountability, team management, product strategy, direct-to-consumer marketing, credit risk modeling, project management, quantitative analysis, qualitative analysis, executive communication
Preferred skills
Master's degree in Business/Quantitative field, financial modeling, economic forecasting, product development
Technologies
N/A
Responsibilities
Develop business strategies for growth and profitability; manage and mentor a team of analysts; lead product and pricing strategies; drive credit performance improvements; coordinate cross-functional delivery of business intent
Seniority
Senior, hands-on IC with team leadership