Manager, Content Design
Core
Crafting compelling, accurate, and accessible digital content experiences (microcopy, guidelines, governance) for websites, UIs, emails, and chatbots to support end-to-end user flows.
Role type
Manager, Content Design (Individual Contributor)
Builds
Content artifacts, design systems, and user flows for Capital One's digital and physical banking products.
Domain
Banking / Digital Experience Design
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Content design expertise, UX writing, leadership, mentoring, cross-functional collaboration, critical thinking, data-driven decision making, inclusive design, business acumen, problem solving, communication
Preferred skills
Design system contribution, leading design projects, proficiency in Figma, experience in regulated data-heavy environments
Technologies
Figma
Responsibilities
Lead design projects and delegate work to junior team members; co-create innovative solutions to complex problems; craft content guidelines, taxonomy, and microcopy; mentor team members to mature the product design practice; present work to senior leadership to influence strategic direction.
Seniority
Manager, hands-on IC with leadership responsibilities