Principal AI Content Designer, Wise Assistant
Core
Designing and building the system for the Wise Assistant conversational AI to guide customers through the Wise product and provide reliable help.
Role type
Principal AI Content Designer (Conversational AI)
Builds
The Wise Assistant conversational AI system and content architecture
Domain
Fintech / Conversational AI / Automation
Deliverable
production ML models | product features
Required skills
Content design, UX design, AI system design, knowledge architecture, prompt engineering, agent design, strategy definition, team coaching, quality standards
Preferred skills
Technical understanding of automation systems, navigating ambiguity, influencing cross-functional teams
Technologies
Conversational AI, Agents, Knowledge Architecture
Responsibilities
Own the squad's content and automation strategy end-to-end, define quality standards for product and content, collaborate with engineering and data science to build the AI system, coach teams on content design in automation, standardize experiences across squads
Seniority
Principal, strategy & mentorship