Technical Services Operations Administrator
Core
Monitor and troubleshoot enterprise, factory, and platform services 24/7, managing incidents and communicating operational status to stakeholders.
Role type
Operations Center Administrator (Technical Services)
Builds
Enterprise, factory, and platform service stability and visibility
Domain
Spatial intelligence / Defense / IT Operations
Required skills
Incident management, system monitoring, initial troubleshooting, ticket creation, alarm threshold management, stakeholder communication
Preferred skills
Networking, firewalls, routing, remote-site connectivity, Red Hat Linux, LDAP, DNS, Active Directory, VMware, Kubernetes, AWS
Technologies
Red Hat Linux, LDAP, DNS, Active Directory, VMware, Kubernetes, AWS
Responsibilities
Monitor enterprise, factory, and platform systems and applications; Create and manage tickets and support incident resolution; Work directly with service owner teams to monitor and escalate events; Manage incidents and maintain alarm thresholds; Perform initial troubleshooting and assist with system administration activities; Communicate incidents, system status, and operational updates to relevant stakeholders
Seniority
Mid-level, hands-on IC