Technical Customer Support Representative, EMEA
Core
Provide technical and order support for satellite imagery and geospatial products to customers in the EMEA region.
Role type
Technical Customer Support Representative
Builds
Customer satisfaction and operational delivery of geospatial imagery services
Domain
Geospatial intelligence / Satellite imagery / Earth observation
Deliverable
client delivery
Required skills
Customer service, GIS knowledge, Satellite imagery analysis, Order processing, Technical troubleshooting, Quality control evaluation
Preferred skills
QGIS, ArcGIS Pro, ArcMap, CRM systems, Geography background
Technologies
QGIS, ArcGIS Pro, ArcMap, Microsoft Office, Outlook, Teams
Responsibilities
Answer inbound email and phone communications; Assist customers in defining order requirements and image selection; Process orders and prepare quotations; Submit tickets for internal and customer issues; Provide technical support for SaaS programs; Perform basic quality control evaluations on satellite imagery; Manage tasking and archive projects; Coordinate resolution of service incidents; Collaborate with Sales and Support teams; Provide training to peers and customers; Provide on-call support for high-value projects.