Manager, Global Performance Enablement & Delivery (Hybrid)
Core
Lead operational infrastructure and performance strategy for Global Partner enablement, building relationships between Capital One and its Global Partner supplier network to drive 'Best-in-Class' performance across Voice and Non-voice workforces.
Role type
Manager, Global Performance Enablement & Delivery
Builds
Scalable learner journeys and operational frameworks for global service providers
Domain
Financial services / Learning & Development / Vendor Management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Strategic systems architecture, performance metrics analysis, root-cause analysis, risk governance, global supplier governance, change management, workforce retention strategy, executive storytelling, global cultural competence
Preferred skills
Data analytics and visualization (Tableau, Snowflake), advanced Google Suite/Microsoft Office, managing large-scale international training operations in BPO models
Technologies
Tableau, Snowflake, Google Suite, Microsoft Office
Responsibilities
Lead global strategy for learning consultation and supplier facilitation quality; oversee design of standardized supplier performance learning frameworks; serve as primary liaison between internal stakeholders and external vendors; partner with Workforce Management to optimize performance across business segments; drive large-scale operational initiatives including content rollouts and technology adoption; analyze supplier attrition trends to optimize learning journeys
Seniority
Manager, hands-on IC with strategic oversight
