Member Experience Supervisor Full Time
Core
Leading frontline operations, membership services, and sales teams to ensure premium member service experiences and drive club performance.
Role type
Senior IC retail operations supervisor
Builds
Member service standards, team performance, and membership growth
Domain
Retail wholesale club operations
Deliverable
product features
Required skills
Strategic thinking, data-driven decision-making, team development, conflict resolution, operational compliance, performance management, reporting analysis, scheduling, member engagement monitoring
Preferred skills
Business acumen, coaching, talent retention, policy enforcement
Technologies
Company reporting platforms, club management systems
Responsibilities
Lead Front End Leads, Cashiers, and Membership Sales Ambassadors; drive membership growth and retention; maintain GOLD club standards; manage team recruiting, training, and performance; utilize reporting tools to optimize results; resolve member concerns; ensure cost discipline and productivity standards.
Seniority
Senior, hands-on IC