Full Time Member Experience Supervisor
Core
Supervise frontline retail operations, membership services, and sales teams to ensure operational excellence and positive member experiences.
Role type
Frontline Operations Supervisor
Builds
Retail club operations, membership services, and sales performance
Domain
Wholesale retail / Member services
Deliverable
product features
Required skills
Team leadership, performance management, operational compliance, data-driven decision-making, conflict resolution, recruitment and training, scheduling
Preferred skills
Customer service, sales experience, big box/wholesale/retail experience, basic computer knowledge
Technologies
MS Word, MS Excel, Email
Responsibilities
Lead and develop high-performing teams of Front End Leads, Cashiers, and Membership Sales Ambassadors; Ensure consistent execution of club policies, procedures, and service standards (GOLD); Drive membership growth, retention, and fee income goals; Monitor team performance and member interactions to uphold service excellence; Utilize reporting tools to assess team performance and identify opportunities; Execute corporate programs and initiatives to standard.
Seniority
Individual Contributor, Supervisory level