Dispute Analytics Representative
Core
Monitor and analyze dispute volumes to identify emerging trends, collaborate with Global Network partners to reduce dispute ratios, and manage risk and customer-impacting issues.
Role type
Dispute Analytics Representative
Builds
Reports and in-depth dispute case reviews for identified partners
Domain
Financial services / Credit card dispute processing
Deliverable
dashboards & analysis
Required skills
Manual adjustments, trend identification, root cause analysis, report compilation, partner review support
Preferred skills
Associate's or Bachelor's Degree in Business/Finance/Marketing, 4+ years in credit card disputes processing
Technologies
None stated
Responsibilities
Review disputed transactions to identify trends, communicate root cause analysis with recommendations on best practices, compile reports and perform in-depth dispute case reviews
Seniority
Mid-level, hands-on IC
