Sr. Associate, Process
Core
Manage and improve enterprise processes to ensure customer promise delivery, regulatory compliance, and operational performance.
Role type
Senior Process Manager (IC)
Builds
Operational processes and quality control routines for banking services
Domain
Financial Services / Banking
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Process improvement methodologies, Quality Assurance, Stakeholder management, Data analysis, Risk mitigation, Regulatory compliance, Change management, SQL, Tableau
Preferred skills
Lean & Six Sigma, Financial industry experience, Agile methodology
Technologies
SQL, Tableau, Visual Management, Business Process Management, Lean, Six Sigma
Responsibilities
Develop and perform quality assurance routines and controls testing to measure process performance; Leverage customer data to craft actionable insights for strategy; Define and implement process improvement agendas to drive efficiencies; Document, define, manage and improve processes using BPM, Lean, and Six Sigma; Own and manage issue troubleshooting and resolution; Prepare reports for regulators and analyze data to generate insights.
Seniority
Senior, hands-on IC
