Senior Manager, Technical Writing - Capital One Software (Remote)
Core
Lead a team of technical writers to create documentation for Capital One Software's cloud and data management tools (Slingshot & Databolt), enabling customer onboarding and utilization.
Role type
Senior Manager, Technical Writing (Player-coach)
Builds
Customer-facing documentation for B2B cloud data management solutions
Domain
Financial services / Cloud data management / SaaS
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Technical writing, team leadership, documentation strategy, Git, Markdown, API documentation, SDK documentation, information architecture, SEO/LLM optimization, content management systems
Preferred skills
Documentation authoring tools (Hugo, GitBook, Confluence), data security software documentation, Agile software development, SDLC, financial services industry experience, software development background
Technologies
Git, Markdown, CI/CD pipelines, Hugo, GitBook, Confluence
Responsibilities
Lead, mentor, and grow a team of technical writers; Define documentation vision including tool selection and style guides; Act as bridge between Engineering, Product, and Support; Prioritize projects to meet release deadlines; Create and implement documentation strategy; Review documentation for consistency; Maintain Docs-as-Code workflow; Transform complex technical material into clear content; Create documentation for APIs, SDKs, and integrations; Collaborate with engineers and architects daily; Rely on metrics to drive content planning and prioritization
Seniority
Senior, hands-on IC with management responsibilities
