Sr. Manager, Process Management - Partner Testing and Certification
Core
Lead a team of process managers to design, validate, and modify business and system processes for the Global Payment Network, specifically focusing on Settlement and Disputes to improve efficiency and ensure data integrity.
Role type
Senior Manager, Process Management (Settlement & Disputes)
Builds
Operational models, testing protocols, and automated evaluation workflows for external partner solutions.
Domain
Financial Services / Global Payment Networks / Settlement & Disputes
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Process management, project management, people management, data trend analysis, stakeholder influence, formal process documentation, settlement subject matter expertise
Preferred skills
MBA or Masters degree, PMP certification, Lean Six Sigma certification, Business Process Management certification
Technologies
N/A
Responsibilities
Create, validate, and modify business and system processes; Design and produce metrics to measure process outcomes; Analyze data trends to ensure data integrity; Educate stakeholders on process utilization; Drive process improvements aligned with business goals; Provide settlement subject matter expertise in projects and meetings
Seniority
Senior, hands-on IC with team leadership
