Senior Manager, Premium Support Engineer (Databolt) - Capital One Software (Remote)
Core
Senior Manager acting as primary technical authority and strategic partner for highest-priority enterprise customers in air-gapped and self-hosted environments, ensuring vaultless tokenization architecture is deterministic and resilient.
Role type
Senior Manager, Premium Support Engineer (Solutions Architecture)
Builds
Self-hosted Data Plane instances, secure manual sync protocols, and custom Access Policies/RBAC for enterprise data platforms.
Domain
Financial services, security, networking, and enterprise data platforms (Snowflake, Databricks)
Deliverable
client delivery
Required skills
Technical account management, enterprise B2B support, AWS (Multi-AZ, EKS, KMS, Secrets Manager), security and networking (mTLS, JWT, OAuth, DLP), Infrastructure as Code (Terraform, AWS CloudFormation), programming (Java, Python, Go, PySpark), enterprise data platforms (Snowflake, Databricks)
Preferred skills
Troubleshooting distributed systems in zero-access/air-gapped environments, P1 Incident Commander experience, metadata management in Snowflake/Databricks, vaultless tokenization, cryptographic primitives, Helm charts, Docker image hardening, CI/CD pipelines
Technologies
Prometheus, Kubernetes, EKS, Terraform, AWS CloudFormation, Java, Python, Go, PySpark, Snowflake, Databricks, mTLS, JWT, OAuth, AES-256, FPE, Helm, Docker
Responsibilities
Serve as Single Point of Contact for technical inquiries, lead Monthly/Quarterly Business Reviews, advocate for customer feature requests, manage lifecycle of self-hosted Data Plane instances, monitor local telemetry and performance metrics, own P1/P2 incident response, architect and simulate customer internal Kubernetes/EKS environments, design secure manual sync protocols, collaborate on custom Access Policies and RBAC groups
Seniority
Senior, hands-on IC with strategic partnership focus
