Remote-Curriculum Development Specialist
Core
Design and develop structured training curricula and learning content to support frontline contact center performance in healthcare.
Role type
Senior Instructional Designer (Healthcare)
Builds
Structured training programs, eLearning modules, and performance support tools for customer-facing employees.
Domain
Healthcare / Insurance (Medicare/Medicare Advantage)
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Curriculum development, instructional design methodologies, adult learning principles, scenario-based training design, content authoring, regulatory compliance translation, stakeholder collaboration, project management, writing and editing, data-driven content improvement
Preferred skills
Experience with multiple delivery formats (ILT/vILT/eLearning), familiarity with LMS and content authoring tools (e.g., Articulate), problem-solving, independent work
Technologies
LMS platforms, Articulate, content authoring tools
Responsibilities
Develop and maintain training curricula for customer-facing employees; Translate Medicare, product, and operational concepts into actionable training materials; Design learning solutions across multiple modalities; Create scenario-based training for real-world application; Partner with stakeholders to validate content accuracy; Update training materials to reflect process and regulatory changes; Incorporate feedback from quality and performance data to improve effectiveness; Identify training needs and close knowledge gaps; Manage multiple content development projects; Support annual and regulatory training (e.g., Medicare/AEP readiness)
Seniority
Senior, hands-on IC