Patient Services Representative Internal Medicine
Core
Front-line patient support and administrative operations for an Internal Medicine residency clinic, serving underserved communities.
Role type
Patient Services Representative (Administrative/Clinical Support)
Builds
Patient care continuity, clinic workflow efficiency, and accurate medical record management.
Domain
Healthcare / Internal Medicine / Ambulatory Care
Deliverable
dashboards & analysis
Required skills
Patient relations, EMR management, scheduling, supply inventory, clerical administration, chart abstraction, safety compliance
Preferred skills
Insurance billing knowledge, lab service support experience
Technologies
EPIC, EMR systems, fax/scanning equipment
Responsibilities
Greet and communicate with patients and families; order supplies and stock exam rooms; monitor vaccine and medication expirations; perform daily point-of-care checks on clinical equipment; document care via computer/written records; schedule appointments and coordinate complex care needs; clean patient environment and equipment; perform clerical functions including phone calls, mail sorting, and faxing; upload Rightfax documents into EPIC; perform chart abstraction for payer review; resolve patient issues to maintain satisfaction.
Seniority
Entry-level to Mid-level, hands-on IC