Client Service Specialist
Core
Provide comprehensive support to payment processing merchants and partners during implementation and ongoing servicing, including training, reconciliation, troubleshooting, and agreement verification.
Role type
Client Service Specialist (Payment Processing Implementation & Support)
Builds
Merchant payment processing accounts and services for NPS merchants and partners
Domain
Financial Services / Payment Processing
Deliverable
client delivery
Required skills
Merchant account configuration, Salesforce data management, payment processing compliance, multi-system backend configuration, phone support, application review
Preferred skills
Credit card banking industry experience, AI/automation tool utilization
Technologies
Salesforce, Microsoft applications, NPS payment processing systems
Responsibilities
Review merchant applications for accuracy and completeness; Monitor merchant setup progress and activate merchant IDs; Configure new merchant accounts across multiple backend systems; Log and update Salesforce records with accurate account data; Answer merchant questions regarding accounts, statements, refunds, rates, and compliance; Provide phone support for internal and external NPS merchants; Suggest process improvements leveraging AI and automation tools
