Firstmark Recovery Specialist II - Remote Start date 10/26/2026

Lincoln, NE, US💼 Full-time💰 $189–$189🗓 2026-09-21 → 2026-09-26

Core

Collect severely delinquent student loans by contacting borrowers via telephone, mail, and email to establish payment arrangements and resolve past due accounts.

Role type

Senior IC collection specialist (student loans)

Builds

Delinquency resolution plans and payment arrangements for Nelnet's student loan portfolio

Domain

Education finance / Student loan servicing

Deliverable

client delivery

Required skills

Strong oral communication, negotiation, skip-tracing, analytical skills, PC skills, 10 key proficiency

Preferred skills

2+ years customer service and collection experience

Responsibilities

Initiate manual outbound collection attempts, perform skip-tracing activities, update borrower account information in servicing systems, negotiate payment plans, provide account history to educate borrowers

Seniority

Mid-level IC

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About Nelnet

Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer, we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race, color, religion/creed, national origin, gender, sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by federal, state, or local law. We value the unique contributions of every team member and believe that a positive wo