Firstmark Customer Service Representative - Start date 10/26/2026
Core
Handle inbound and outbound calls to respond to borrower inquiries and resolve customer needs regarding student loans.
Role type
Customer Service Representative
Builds
Loan servicing and consolidation systems data integrity
Domain
Education Finance / Student Loans
Deliverable
client delivery
Required skills
Oral and written communication, Listening comprehension, Reading comprehension, Business Math, Problem Solving, Managing Multiple Priorities, MS Office
Preferred skills
Student loan industry knowledge, Loan Servicing systems knowledge, Service Excellence, Accuracy/Attention to Detail
Responsibilities
Respond to incoming borrower interactions (inbound & outbound calls), Update information on accounts in Loan Servicing systems, Contact customers on accounts including outbound contact, Negotiate transactions in accordance with laws and policies, Resolve escalated calls, Assist new associates with training needs