Technical Support Specialist with German
Core
Provide technical and application support to customers, sales teams, and internal stakeholders for electrical connection and protection solutions.
Role type
Customer Care Technical Support Specialist
Builds
Customer satisfaction, operational excellence, and continuous improvement in electrical product support
Domain
Manufacturing, industrial, electrical, and technical product environment
Deliverable
client delivery
Required skills
Technical troubleshooting, product configuration validation, quotation process management, CRM/ERP/CPQ system usage, technical documentation interpretation, cross-functional collaboration
Preferred skills
Experience in manufacturing/industrial/electrical environments, knowledge of configurator tools
Technologies
CRM, ERP, CPQ, configurator
Responsibilities
Resolve product- and application-related issues, support customized solutions and configuration validation, manage quote-to-order processes for modified products, assist with non-standard claims and product replacements, maintain accurate case records in support systems
Seniority
Mid-level, hands-on IC
