Customer Service Manager
Core
Oversees daily sales floor operations and leads retail teams to achieve profit and revenue goals for a Goodwill store.
Role type
Retail Store Manager
Builds
Retail store operations and sales performance
Domain
Non-profit retail / Social services
Required skills
Retail operations management, team leadership, inventory control, financial reconciliation, customer service, conflict de-escalation, staff training and performance management, compliance with health and safety policies, Microsoft Office proficiency
Preferred skills
Retail management experience, customer service experience, High School Diploma or equivalent
Technologies
Microsoft Office Suite
Responsibilities
Execute retail operations plans to meet profit and revenue goals; manage daily sales floor operations including inventory and paperwork; lead, train, and coach retail sales associates; handle customer service issues and de-escalate conflicts; ensure store cleanliness and brand standards; manage staffing, performance reviews, and discipline; maintain compliance with security, health, and safety policies.
Seniority
Individual Contributor, Management