Senior Museum Technology Support Engineer
Core
Senior technical lead responsible for configuring, securing, deploying, and supporting hardware and software for ticketing, retail POS, and food/beverage systems to ensure operational uptime and guest service.
Role type
Senior hands-on IC museum technology support engineer
Builds
Ticketing systems, POS terminals, self-service kiosks, and payment processing infrastructure
Domain
Museum operations / Hospitality technology
Required skills
Enterprise ticketing systems, Point-of-sale (POS) systems, PCI-DSS compliance, Network connectivity troubleshooting, Hardware support (kiosks, scanners, printers), API integration, ITIL service management, Incident management, SOP documentation
Preferred skills
Museum or hospitality industry experience, ITIL certification
Technologies
Windows, Mac, Android, POS terminals, Barcode scanners, Receipt printers, Payment card readers
Responsibilities
Monitor and manage operational integrity of ticketing and POS systems, Provide expert-level troubleshooting for complex system outages, Serve as primary escalation point for critical incidents, Mentor junior team members, Develop and maintain Standard Operating Procedures (SOPs), Log and analyze incident data for continuous improvement
Seniority
Senior, hands-on IC