Customer Service Manager
Core
Oversees daily sales floor operations and leads teams to achieve profit and revenue goals for a retail store.
Role type
Retail Store Manager
Builds
Retail store operations and sales performance
Domain
Retail / Non-profit
Deliverable
product features
Required skills
Retail operations management, team leadership, inventory management, financial reconciliation, customer service, performance management, compliance coordination
Preferred skills
Microsoft Office proficiency, background check clearance
Technologies
Microsoft Office Suite
Responsibilities
Execute retail operations plans to meet profit and revenue goals, conduct new goods inventory and reporting, reconcile daily paperwork, manage team performance and development, ensure store cleanliness and brand standards, de-escalate customer situations, coordinate health and safety compliance, process complex sales transactions.
Seniority
Individual Contributor, Management