Customer Service Manager
Core
Oversee daily retail operations and lead a team of sales associates to achieve profit, revenue, and production goals for a Goodwill store.
Role type
Retail Store Manager
Builds
Retail store operations and team performance
Domain
Non-profit retail / Social services
Deliverable
product features
Required skills
Retail operations management, team leadership, inventory management, financial reconciliation, customer service, performance management, compliance with health and safety policies
Preferred skills
Microsoft Office proficiency, background check clearance
Technologies
Microsoft Office Suite
Responsibilities
Execute retail operations plans to meet daily, monthly, quarterly, and yearly goals; conduct new goods inventory and ensure proper reporting; reconcile and balance daily paperwork; de-escalate customer situations; maintain store cleanliness and brand standards; provide mentoring and training to retail sales associates; manage staffing, compensation, and performance reviews; ensure compliance with security, health, and safety policies.
Seniority
Individual Contributor, Management