Associate Technician - IT Networks
Core
First line of support in a Global Network Operations Center (NOC) focused on 24/7 system monitoring, alert triage, incident documentation, and escalation to ensure enterprise IT infrastructure stability.
Role type
Associate NOC Technician
Builds
Enterprise IT infrastructure stability and availability
Domain
IT Operations / Network Operations Center
Deliverable
dashboards & analysis
Required skills
Network monitoring, alert triage, incident ticket management, basic troubleshooting, ITSM platform usage, escalation coordination, shift work adaptability
Preferred skills
Associate degree in IT, 0-2 years NOC/Help Desk experience, familiarity with ScienceLogic or SolarWinds, ServiceNow experience, CompTIA Network+/Security+, ITIL Foundation
Technologies
ScienceLogic, SolarWinds, ServiceNow, TCP/IP, DNS, DHCP, Windows, Linux
Responsibilities
Monitor network, systems, and application alerts; perform initial troubleshooting and gather diagnostic information; create and manage incident tickets in ITSM systems; escalate incidents to Tier 2/3 teams based on severity and SLAs; communicate incident status updates to stakeholders; participate in 24/7 rotating shift schedules including nights, weekends, and holidays.
Seniority
Entry-level, 0-2 years experience