Manager IWP
Core
Lead end-to-end service delivery, team management, and client relationships within a Managed Service Provider (MSP) environment for Defence stakeholders.
Role type
Senior Manager, Managed Services Delivery
Builds
Operational service delivery and client outcomes for Defence
Domain
Defence / National Security / Managed Services
Deliverable
client delivery
Required skills
Team leadership, stakeholder engagement, commercial management, governance, continuous improvement, project delivery, risk management, strategic planning
Preferred skills
Defence sector experience, managed services background, service transformation expertise
Technologies
N/A
Responsibilities
Ensure services are delivered to agreed scope, schedule, quality, cost, and performance expectations; Translate client requirements into executable delivery plans; Lead, mentor, and develop high-performing multidisciplinary teams; Develop and maintain strong relationships across Defence, customer, and stakeholder groups; Ensure delivery aligns with budget, commercial obligations, and contractual requirements; Drive innovation and identify opportunities to improve services and operational efficiency
Seniority
Manager, hands-on leadership