Director, Design Operations
Core
Operational backbone of the Experience Design practice, defining and running processes, tools, workflows, and capacity management systems to enable a high-performing UX team within a product operating model.
Role type
Director, Design Operations
Builds
Integrated product operating model for UX, including intake, prioritization, estimation, stage gates, capacity planning, tooling, reporting, and operational governance of managed services.
Domain
Retail (Gap Inc.) + UX Operations + Product Operating Model
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
UX operating model design, capacity planning, managed service provider (MSP) governance, UX tooling ecosystem management, AI tooling integration, cross-functional resource allocation, stakeholder advocacy, team leadership
Preferred skills
AI-augmented research pipeline infrastructure, design system ambassador cultivation, workshop facilitation, learning culture championing
Technologies
Figma, Jira, Confluence, Zeroheight, Storybook, dscout, AI tools
Responsibilities
Define and improve end-to-end UX operating model (intake, prioritization, stage gates), own UX capacity planning across FTE and MSP resources, manage operational relationship with managed service provider, own UX tooling ecosystem evaluation and adoption, leverage AI tooling for operational efficiency, build dashboards for real-time visibility into design metrics, partner with UX Research to scale research operations, advocate for design function in cross-functional forums
Seniority
Director, strategic leadership & operational governance
