Senior Director - Reliability Operations
Core
Strategic leader accountable for ensuring the reliability, availability, and performance of the enterprise technology ecosystem through ITIL-based service management, SRE, and observability.
Role type
Senior Director, Reliability Operations & Service Management
Builds
Resilient systems powering digital and in-store experiences for Gap Inc.
Domain
Retail technology, Enterprise IT Operations, Site Reliability Engineering
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Strategic leadership, ITIL framework expertise, SRE principles, ServiceNow platform administration, Modern observability practices, Infrastructure and cloud operations knowledge, Team building and mentorship, Cross-functional partnership, Executive communication
Preferred skills
Data-driven decision making, Chaos testing implementation, Predictive intelligence development, Agile transformation
Technologies
ServiceNow, Mission Control, Live Sight Insights, ITIL, SRE tools
Responsibilities
Define and execute enterprise Reliability Operations strategy, Lead Site Reliability Engineering (SRE) practices across platforms, Oversee Mission Control organization for real-time system monitoring, Own ServiceNow Platform governance strategy, Build and develop a high-performing global Reliability Operations team, Partner with engineering and business teams to integrate reliability objectives
Seniority
Senior Director, strategic leadership & mentorship
