Head of Technology, AI Operations and Observability (US)
Core
Define and execute enterprise strategy for Observability, AIOps, SRE, and incident intelligence to enable safe, governed AI adoption in production operations.
Role type
Senior leadership IC (Head of Technology, AI Operations and Observability)
Builds
Intelligent triage, summarization, root cause hypothesis generation, runbook automation, and self-healing capabilities for digital and core banking platforms.
Domain
Banking / Enterprise Technology Operations
Deliverable
production ML models | infrastructure
Required skills
Enterprise Observability strategy, AIOps implementation, SRE practices, Incident intelligence, Vendor strategy, Platform rationalization, Cost optimization, Governance for AI/LLM workflows, Stakeholder influence, Team leadership
Preferred skills
Agile Delivery, Predictive operations, Telemetry standards, Signal quality improvement
Technologies
Dynatrace, Datadog, Splunk, PagerDuty, RunDeck, PowerBI
Responsibilities
Define enterprise strategy for Observability, AIOps, SRE, and incident intelligence; Lead global teams for 24x7 operational visibility and resilience; Drive transformation from reactive monitoring to predictive, AI-assisted operations; Partner with engineering to embed observability into design and run practices; Establish governance and guardrails for AI and LLM-enabled operational workflows; Improve service availability and reduce customer-impacting outages
Seniority
Senior, hands-on IC with strategic scope